Nova Ticket — Multi-Tenant SaaS Operating System for Tech Repair Shops

Multi-Tenant SaaS
PostgreSQL RLS
Web Bluetooth POS
WhatsApp API
React 19

Active production multi-tenant SaaS platform: 1-click WhatsApp quotes, Web Bluetooth POS thermal printing, live customer tracking portal, and hardened database-level PostgreSQL RLS.

Key Features

Multi-Tenant Architecture & Data Security

  • Hardened Database Isolation Operational tables are strictly partitioned by workshop_id using PostgreSQL 15 RLS, SECURITY DEFINER RPCs, and automated write-locks on subscription expiration
  • Role-Based Shop Permissions Granular privilege separation between workshop owners and bench technicians, securing parts wholesale costs and shop profit metrics

Interactive Quotes & Live Tracking Portal

  • 1-Click WhatsApp Approvals Evolution API webhook integration dispatching real-time repair alerts and secure tokenized quote links with zero customer login friction
  • Public Live Portal (/track) Real-time order timeline, initial inspection photo gallery, diagnostic notes, and instant approval button that moves tickets straight to "in_progress"

POS Hardware & Counter Workflow

  • Web Bluetooth ESC/POS Streaming Browser-native driver streaming raw binary ESC/POS commands to 58mm & 80mm thermal receipt printers without OS dialog prompts, including QR codes
  • Bench Intake & Pattern Lock Interactive 3x3 Android pattern lock recorder, visual device damage mapping, and historical customer device archives

Net Margins, Commissions & Satellite AI

  • Net Profit & Technician Commissions Real-time profit tracking (ticket price minus parts cost), customer deposit balances, receivables, and 1-click technician commission liquidation
  • Nova Check & PostgreSQL Crons Telegram IMEI lookup bot with photo AI OCR reading for blacklist verification, plus native pg_cron jobs alerting technicians of delayed tickets